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Frequently Asked Questions about Credit Diagnosis How do I access these benefits? Can I cancel parts of Credit Diagnosis? How do I change my address on file? What do I do if I forgot my membership ID#? How can I request additional membership materials/information? Is Credit Diagnosis Web site secure? How do I opt out of receiving future marketing e-mails? Credit Diagnosis is a comprehensive information service that can help members ensure that their private information is accurate and up-to-date. Our privacy product includes IRIS® ADVANTAGE provided by Generali Global Assistance. The IRIS® ADVANTAGE credit monitoring service tracks three major credit bureaus—TransUnion, Experian and Equifax—and alerts members of changes that could indicate fraud. In addition, members will have secure access to a personal online dashboard providing access to their credit report and score, along with detailed notifications of suspicious activities such as new credit inquiries or new credit accounts. Use these benefits, among others, to protect yourself against identity theft and fraud or just to receive the peace of mind associated with knowing that your personal information is accurate, safe and secure! How do I access these benefits? To access your benefits in Credit Diagnosis, you can either order online or call Member Savings toll-free at the number listed on your membership card. Yes. You must contact one of our Member Savings Representatives if you find the program doesn't fit your needs. If you cancel during your trial period, you won't be charged the yearly membership fee. Simply call the toll free number, 1-866-215-3473 to cancel. Can I cancel parts of Credit Diagnosis? No, Credit Diagnosis is a complete package of benefits designed to work together to assist our members. Unfortunately we cannot separate out specific benefits from the total package. Visit our Contact Us page to send an e-mail or call Member Savings toll-free at the number listed on your membership card. How do I change my address on file? Simply visit our Contact Us page to send an e-mail, or call Member Savings toll-free at the number listed on your membership card. If sending an e-mail, be sure to include your name, membership ID#, old address and new address for the address change. What do I do if I forgot my membership ID#? Either visit the Contact Us page and send us an e-mail, or call Member Savings toll-free at the number listed on your membership card. If sending an e-mail, be sure to include your name and address. How can I request additional membership materials/information? Either visit the Contact Us page to send us an e-mail, or call Member Savings toll-free at the number listed on your membership card. If sending an e-mail, be sure to include your name, address and membership ID#. Click here to read our privacy policy. Is Credit Diagnosis Web site secure? Yes. We use Secure Socket Layer (SSL) to protect your credit card information from unauthorized access. When you place an order online and provide required credit card information, the SSL scrambles or encrypts your information before it is sent to us over the Internet. This protects your credit card information from being read while it is transferred through cyberspace. When we receive your order, the information is kept encrypted until we are ready to process your request. In addition, we meet all of the stringent requirements of the Verisign™ security seal for all online transactions. How do I opt out of receiving future marketing e-mails? Sign on using your membership ID #, visit our Contact Us page, select "Unsubscribe to future marketing" from the drop-down menu, and email us your request. Please be sure to include your name and membership ID number as well as the email address you would like us to remove from our distribution list. Please note, to insure you remain as informed as possible on the status of your membership, after opting out you may periodically receive emailed communications regarding benefit order confirmations, program updates and upcoming billing information.
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